APPOINTMENTS & ARRIVAL

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• Please arrive 5–10 minutes early.

• Late arrivals may result in shortened treatment time.

• If you are more than 15 minutes late, your appointment may need to be rescheduled.

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CANCELLATIONS & NO-SHOWS

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• A minimum of 24 hours’ notice is required to cancel or reschedule.

• Cancellations made within 24 hours may incur a fee of $50.

• No-shows will be charged the applicable fee on file.

  We understand emergencies happen — please communicate with us as soon as possible.

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PAYMENTS & GIFT CARDS

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• All services require a valid card on file.

• Gift cards are non-refundable and may be used toward any available service.

• Gift card balances may be applied across providers within PRISMA.

• Gift cards are only valid from purchase date.

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REFUND POLICY

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• All service sales are final.

• Prepaid services, packages, and promotions are non-refundable.

• Funds may be transferred to another service of equal value with the same provider.

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PACKAGES & SERIES

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• Package pricing reflects a discounted commitment.

• Expiration terms (if you have them).

• Packages are non-transferable unless approved by management.

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MEDICAL & INJECTABLE SERVICES

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• Results vary by individual.

• A consultation may be required before certain treatments.

• Injectables are administered by licensed medical professionals.

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CHILDREN & GUESTS

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• For safety and relaxation, children may not accompany guests during treatment unless arrangements are made prior to your service with your provider.

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PRIVACY & SOCIAL MEDIA

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• We respect your privacy.

• Photos are only taken with written consent.

• Testimonials are shared only with permission.

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